Every project has its own deadline. While some projects can be completed over a longer period, others may require urgent attention. Once urgent requests are assigned to staff, the clock starts ticking. If the staff member fails to fulfill the request on time or delays it, certain penalties are triggered and the penalty system comes into effect. How this system operates is determined by the authorized personnel and is carried out in accordance with established procedures.

The penalty system is used to analyze staff performance and ensure customer operations are not disrupted. By activating the penalty system in Nildesk, you can track whether the requests assigned to your staff are responded to within the specified time. In our system, where you can define how quickly customer requests need to be resolved, it's also important to monitor the progress. Here's a brief explanation of why the penalty system should be used:

It ensures customer inquiries are answered on time. It helps complete projects and resolve issues by their deadlines. It motivates your staff to resolve urgent requests quickly. It allows you to evaluate your staff based on whether they complete tasks as assigned. At the end of the process, penalty points displayed in the system assist your manager in performing performance analysis and providing feedback to the relevant staff.

As one of the most reliable and high-quality software solutions in the industry, Nildesk stands out from its competitors in every detail of handling requests. Businesses that subscribe to packages tailored to their needs receive comprehensive training, along with ongoing support services when needed. If you want to activate the penalty system to fairly evaluate your staff’s performance and ensure customer requests are addressed within their deadlines, feel free to contact us via our website. With Nildesk, you'll quickly start seeing the benefits of the penalty system and take the next step in growing your brand.