With the request log records feature, you can see which project is being handled by which staff member. You can also access information about the current status of the request and its progress. In addition, the request log records feature allows you to view any changes that have been made or are planned for the request. In other words, not only the staff and request status can be tracked, but also the modifications applied.

Nildesk is one of the most advanced digital support software tools for handling customer requests. Its request tabs are designed with all the necessary details in mind. Not only are requests categorized by their status, but there are also extensive access options for project management. You can instantly see which staff member is managing a request, the request date, the number of requests, and staff email addresses. To do this, simply use the feature called request logs. When you click the "Show Logs" button on the request details page, you’ll get full access to the request information.

Even though our software provides access to all request status details, you might wonder why the request log records feature is still necessary. To improve your customer relations and support services, it’s essential to monitor both the current state of requests and the actions of your team. Otherwise, it would be difficult to respond quickly in case of a problem. Here’s why accessing request log records is so valuable:

You can view when and by which staff member a request was reviewed. Instantly check the current status of a request. Access any updates or changes made to the request. Contact staff members via email for request-related communication.

You can explore Nildesk, which provides professional solutions for managing request records, by visiting our website. Choose a package or add-on that suits your business needs and start using your management panel today.