Nildesk uses an SMS infrastructure provider for SMS Integration, which is Ekomesaj. Nildesk works integrated with Ekomesaj. All notifications that need to be sent to customers via SMS are delivered through Ekomesaj.

Digital support applications should include various notification tools in request management. It is important to inform customers at regular intervals during the resolution of their questions or issues. This not only increases trust in the brand but also ensures that the request is examined using the correct resolution method. Besides notification methods like Mobile, Hipchat, and Email, an optional SMS option should also be provided. Because some customers will request to be informed via SMS.

SMS Integration is a feature you should request when purchasing digital support software. You should find the easiest solutions for your business by reviewing package contents in detail and checking notification sending options. Nildesk, with its Ekomesaj SMS Integration, saves you the trouble of searching for suitable infrastructure providers and makes your manager’s job easier. SMS Integration is among the primary needs of a business for the following reasons: It allows you to send relevant messages to customers who want to receive SMS notifications. SMS delivery rates are higher. You can quickly respond to your customers with the bulk messaging option. You can create and save your SMS messages in a corporate tone and send them to your customers.

Nildesk offers special pricing options to its customers as an integrated software with Ekomesaj. If you choose Nildesk for support software, you can receive high-quality service at more affordable prices.