You can add any tags you want to your requests and gain insights into the current status of all your requests based on these tags. With tag-based filtering, you can organize topics under specific tags as desired. You can generate the tag report in either graphical or tabular format.

Request tags help you list customer issues under specific categories and group similar topics together. By filtering your requests based on tags, you can instantly view the subject you're interested in. After applying tags, you can access the Tag Report page to monitor the current status of tagged requests. These reports, available in both table and chart formats, allow you to reach the statistics you need effortlessly. For tag report charts, you can also apply filters such as: – Date Range – Tag Type (Request, Domain, User) – Platform – Department

By choosing Nildesk for your digital support solutions and enabling access to tag reports, you can enhance your customized request organization processes. For instance, you can view the status of all requests listed under the “important” tag whether they are resolved, unresolved, pending, in progress, or marked as priority. If no filters are applied, you can review all tags at once in a single chart to see which tags contain the most requests and monitor their current status.

If you are looking for a support software that offers smart solutions and professional support teams to assist you at all times, Nildesk is the right choice. You’ll be able to group and customize your requests and generate detailed reports on their statuses.