With the performance analysis report, you can review performance analysis of requests by staff, department, and platform. You can examine the stage of the request, response time, and resolution time through the performance analysis report. It is also possible to filter the performance analysis report based on dates.

The performance analysis report is a plugin available in Nildesk designed to help you monitor how successful your business is in handling resolution processes. It assists in understanding how effective your internal services are and whether your current strategies are working. After filtering requests by date, department, platform, and staff, you can view the first response times and resolution durations. You can also download the first response time and resolution time statistics in various formats (SVG, PNG, CSV).

Performance analysis reports take basic performance metrics one step further by providing enhanced statistics. Instead of simply knowing whether a request was answered, you gain insights into when the response was made and how long it took to resolve. By using Nildesk, performance analysis reports will offer you the following advantages;

- Measure the performance of your departments and make positive or negative evaluations. - Review the performance of your platforms and take necessary actions. - Monitor how successful your staff are in resolution processes. - Understand how quickly your customers’ requests are responded to. - See how long it takes to resolve an issue. - Download statistical data in SVG, PNG, or CSV formats.

If you find it challenging to track the performance of staff, departments, and platforms within your internal services, you can rely on Nildesk to support you whenever you need digital assistance. This way, you will develop a more accurate, fair, and effective performance analysis strategy.