With the customer analysis reports feature, you can access all information related to your customer. For example, customer requests, prioritized topics, completed and resolved tickets can all be easily accessed. Customer analysis reports also provide graphical insights into customer activities based on date and departments.

Nildesk's customer analysis reports are one of the performance evaluation tools listed under the “Efficiency” section in the support panel. When you need detailed information about your customers’ current or past activities, you are expected to have access to these reports. Designed with business needs in mind, Nildesk has included detailed customer analysis reports in the admin panel to meet this expectation. This allows you to track customer interactions not only by department but also based on specific timeframes. Once you start using Nildesk, you’ll be able to monitor the real-time status of issues related to any customer.

Customer analysis reports are your biggest ally in support operations. They are highly effective for monitoring current activities and achieving long-term goals. With the Nildesk panel, your administrators will gain the following advantages through these reports:

You will be able to filter by department and date. You’ll be able to view customer reports in graphical format. You’ll have access to customer information such as email and domain, along with detailed request data.

You can learn more about our software that allows customer data to be reported graphically and filtered under specific categories. Explore our website for more details, and contact our support team to get in-depth information about the packages tailored to different business needs.