You can easily filter requests by evaluation status, priority, assigned department and personnel, date, related tags, SLA policy, domain, and many other criteria using the detailed request filtering feature. Additionally, you can quickly access details such as request evaluation and status through this filtering capability.

The request filtering feature is one of the options in Nildesk’s digital support software designed to speed up resolution processes. Easily accessible from the Menu section, detailed filtering is available within each tab that shows the status of requests. This makes it simpler to search for specific tasks. With this feature, you can view the request you need at any time and take necessary actions to improve your relationships with customers.

Nildesk’s filtering logic is designed to help you manage all support operations from a single panel. You can separate each request grouped by status using custom filter options. This allows you to provide immediate solutions to your customers’ questions or problems while bringing many other advantages. With the detailed filtering feature, you will quickly start using the following filtering options:

Request Priority Status Current Status Assigned Department Platform Domain Personnel Selection Supervisor Selection Supervisor Status Response Time Evaluation Time Tags SLA Filters (Request Violations, First or Subsequent Response Time, Resolution Target) Followed Topics

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