With the Request Transfer Report, it is possible to transfer support requests between departments. For example, you can forward a request to another department. This report allows you to analyze the transfer traffic between the former and new departments based on specific dates.

To improve customer relations, a business must first strengthen internal communication and enhance interdepartmental interaction. It is quite common that incoming customer questions or issues cannot always be handled by a single department, or need to be forwarded. In such cases, it is crucial to transfer the request quickly and resolve it efficiently. In addition to providing powerful support tools, Nildesk also aims to improve internal communication. With the Request Transfer Report, you can not only forward requests to other departments but also view graphical reports based on date.

Although Request Transfer Reports may seem like a simple feature for support processes, they are in fact a highly requested tool by many businesses. If you're curious about the benefits of this feature for your company, here are some key advantages:

Allows you to transfer requests between old and new departments. Offers date-based filtering options. Enables you to analyze relevant data using graphical reports.

While researching the best digital support software for your brand, you should prioritize comprehensive systems for managing and organizing requests. With Nildesk, which we believe will meet all your support needs, you’ll have access to many features—including the Request Transfer Report. All you need to do is explore our packages on the website and purchase the one that best suits your business.