Tags are one of the most effective ways to quickly access the features or requests you are looking for. All you need to do is create a tag and add it to the relevant topic. Once the tag is added, you can filter based on tags and quickly find the topic you want.

In recent years, there has been growing interest in digital support software that enables instant responses to customer requests. This is a result of technology solutions becoming integrated into every aspect of our lives and digitizing work processes. Although the increase in options can make it difficult for businesses to decide, it also provides important clues about which software to choose. Unlike its competitors, Nildesk stands out with highly detailed categories and add-ons designed to meet communication needs. One of these features is request tagging — which may seem simple, but can lead to major confusion if not used. Request tagging is a filtering option that allows you to create tags based on requests, domains, and users. Regardless of the current status, all requests can be tagged and grouped. This helps speed up ongoing operations and ensures faster responses to customers.

With its innovative and high-quality infrastructure, Nildesk offers various filtering options for managing your requests. Among these, request tags make it possible to access a topic instantly thanks to customizable categories and tags, and also increase your efficiency in using the panel.

The request tagging feature can be used for the following purposes: Listing customer requests under specific categories, grouping related topics, instantly accessing topics or requests, filtering using tags, and viewing graphs showing the status of topics via the tag report page.

Request tagging is just one of the customization options available in Nildesk. You can use this feature to instantly process customer requests and provide solutions to their problems. You can purchase relevant packages for your corporate businesses aiming for fast growth and high performance, and reach a high-quality help desk experience with professional solutions.