With the staff analysis page, you can review the requests assigned to your staff and gain insights into their current workload. The number of requests assigned to each staff member, the current status of these requests, and ratings given to the staff can all be easily viewed on the staff analysis page.

Nildesk is a digital support software that stands out with its plugins designed to enhance business performance. The panel includes tools to help measure staff performance and stores important data within the system. Thanks to this screen where you can also access statistical data, you will be able to conduct fair performance evaluations without delay. To summarize the features of the staff analysis page;

General Staff Information: You can view your staff's daily, hourly, and monthly data by selecting the desired date through statistical reports. You can also quickly contact your staff by clicking the Drive or social media buttons. Ratings: Access your staff’s monthly or total ratings and view the customer feedback with request and date details. Request Status: Find the requests assigned to your staff grouped according to their current status.

Designed by our expert team for managers, this panel allows real-time tracking of requests assigned to staff, providing instant access to the needed information without delay. Moreover, it enables viewing not only ratings and request categories but also personal information of the staff.

If you want to speed up your analysis processes for business continuity, you can start experiencing Nildesk today. This will be your first step towards improving your support processes. After a short time, you will observe the development of your relationships with customers and an increase in your staff’s performance.