Today, regardless of whether a business is small or large in scale, quality support software is essential. It’s clear that customer relations rank high among the key factors that drive a business to success. Nildesk offers all the necessary functions through a single panel with customizable features. When your customers send in questions or issues, our software ensures they are connected instantly with the appropriate staff, thanks to the support request distribution system. With its customizable settings, you don’t need to manually select the right staff member for each request. Once you activate the "Automatic Request Assignment" button, easily accessible in the settings, the system will automatically assign available staff members to address customer requests.

Being able to quickly resolve questions about products or issues related to purchased services should be a top priority for brands. It's important that both potential and existing customers feel adequately supported—this leads to positive feedback. On the other hand, service providers who receive no feedback, positive or negative, will struggle to define long-term goals. So, what benefits can you expect when you actively use Nildesk’s support request distribution system? Let us explain briefly.

You can select staff members qualified to respond to customer requests and ensure instant communication. Instead of assigning requests manually to each staff member, you can enable automatic request distribution. Assignments are made based on the availability of personnel within the same department.