One of the best ways to measure whether customer requests are being effectively handled and thus gauge customer satisfaction is through the agent scoring and management feature. With this feature, customers can rate the staff based on the service they received and in turn evaluate agent performance.

Agent scoring and management is ideal for businesses aiming to improve relationships with their customers and increase their reliability. Through this feature, agents can be rated by customers and satisfaction rates can be measured. After receiving a service, customers evaluate it by giving a rating out of five and can leave comments. Agent scoring and management, which is highly supportive in measuring agent performance, will be a very beneficial algorithm for your business.

Customers who purchase a product or service want to express their satisfaction regarding what they have received. Similarly, brands want to see positive or negative feedback about their services. Designed with this in mind, Nildesk’s agent scoring and management will provide you with the following advantages:

You will directly receive positive or negative feedback from customers about the solutions your support staff provide.
You will be able to view and easily track your agents’ scores from a single panel.
Based on the data you obtain, you will be able to measure your staff’s performance accurately and fairly.

To be fair in measuring employee performance, businesses need to store the data they collect and ultimately evaluate it. Nildesk provides access to all parameters that will help you measure customer satisfaction through the agent scoring and management system. As the best in managing your internal services, you can start experiencing Nildesk solutions by purchasing the package and add-ons suitable for your business.