You have a request and want to assign it to your staff. There's no need to select personnel one by one or manually assign the task. Because the support request distribution system does this automatically for you. The system assigns the request to whichever staff member is available, saving you the trouble of manual assignment. In other words, support requests are automatically distributed to staff members based on the algorithms you, as a manager, define.

Today, regardless of size, businesses need quality support software. After all, when considering the key factors that drive a business to success, customer relations clearly rank among the top. With Nildesk, you can manage all necessary processes from a single panel, along with customizable features. When your customers send in questions or problems, our software ensures they are instantly connected with an available staff member thanks to our support request distribution system. With its customizable settings, there’s no need to manually select the right person to handle the issue. Once you activate the “Automatic Request Assignment” button in the settings, the system will assign available personnel to respond to customer needs.

Brands should prioritize resolving customer inquiries or service-related issues quickly. It's crucial that potential or existing customers feel they are being properly attended to, as this strongly influences their feedback. A service provider that receives no feedback positive or negative will have a difficult time establishing long-term goals. So, what are the advantages of actively using Nildesk’s support request system? Let’s explain briefly.

You can assign requests to qualified staff members who are able to respond, ensuring instant communication. Instead of manually assigning each request, you can choose automatic distribution. The system assigns requests based on the availability of staff within the same department.

Developed by our team of experts and certified professionals, Nildesk stands out from its competitors with its powerful support system features. It speeds up your workflows by allowing operations from a single panel, enabling flexible staff selection, and making automatic request assignment possible with just one click. Moreover, every package carefully tailored based on your business needs includes the support request distribution system. By choosing the pricing plan that suits you best, you can route requests faster and enhance your resolution processes.