With the request merging feature, you can group similar or related requests under a single ticket. This function helps reduce the clutter caused by multiple similar requests. By combining related or complementary requests under one roof, you can create a more streamlined interaction.

As managers using customer support panels know, some customers submit requests that are either very similar or even identical. To prevent confusion, such requests need to be properly organized. Otherwise, some inquiries might be overlooked, potentially resulting in negative feedback. Fortunately, with Nildesk’s digital support software, there is no need to worry. Thanks to the request merging feature, you can combine selected requests into a single window. You can review requests on the homepage or through the menu and use the “Merge” button after selecting the relevant tickets.

The support software you use to enhance your team and accelerate your workflows should offer practical features that differentiate it from competitors. With Nildesk, you can perform multiple actions with just one click. Especially with the request merging feature, Nildesk stands out by offering quality services. Once you start exploring its algorithms designed to prevent confusion and its customization options, you'll notice improvements in your customer relationships. The request merging feature offers you the following advantages:

It allows you to view similar requests in a single panel, accelerating your resolution process. It helps you group nearly identical requests from customers under one ticket. It prevents the accumulation of requests in your system by organizing them effectively.

Take the first step by exploring our current packages to experience Nildesk. By choosing a package that suits your business needs, you can begin using the request merging feature and see firsthand how reducing request clutter can make a significant difference for your brand and your customers.