You may want to respond to multiple requests at once or prefer all your replies to have a consistent tone. This is where quick reply templates come in handy. You can create a template for your commonly used messages and have the replies automatically sent to the relevant recipients.

Many businesses need ready-made templates to establish a professional tone and speed up support processes. Instead of answering similar requests one by one, using pre-saved templates boosts manager efficiency and accelerates resolution times. Developed by Nildesk’s professional team, these quick reply templates allow you to respond to common customer questions or issues within seconds. Additionally, you can categorize your templates and organize them by topic for easier access.

Since each business sells different products or services, customer profiles vary widely. Some pre-made templates in support software may not fit your brand’s standards or needs. Nildesk’s features for adding and categorizing templates allow you to create templates with any title and content you want. Accessing the template screen and starting to use the system is very easy. After logging into your Nildesk account, navigate to the “Menu” section, select “Settings,” and click the “Quick Templates” button to complete the process. You can also enhance your message format by including tables, photos, videos, or links.