With the workload analysis feature, the intensity of current tasks can be easily analyzed. Request statuses, ongoing work, and various other data can be examined based on date and time. It is one of the most effective tools for measuring departmental and platform-specific workloads.

An effective customer support service should provide detailed insights into the current status of requests and guide users accordingly. With Nildesk's workload analysis add-on, requests can be monitored in real-time and analyzed efficiently. These analyses are displayed on a clear and easy-to-understand graph, allowing you to evaluate data based on date and time. Thanks to the filtering options, you can track intensity by department or platform, helping your team with better time management.

Workload analysis is used to provide insights into the status of requests by time, date, department, and platform. With our system, where all processes can be managed from a single panel, the workload analysis feature offers the following advantages:

You can analyze workload based on specific hours and dates. Measure the intensity for specific departments or platforms. Understand how much current tasks contribute to overall workload. Perform more detailed analyses using request or request/comment filters.

Workload analysis is just one of the many powerful add-ons offered by Nildesk. To explore all of our professional and high-quality digital support solutions, visit our platform and start your 14-day free trial to discover all the features in detail.