"Enhance your interior spaces with quality and aesthetic touches in home textiles while benefiting from Nildesk’s technology-driven solutions to strengthen your customer relationships." The home textile industry aims to combine comfort, style, and aesthetics to beautify living spaces with impressive touches. To offer high-quality and stylish products, businesses in the home textile sector must quickly identify customer needs and respond promptly. At Nildesk, we support your business across a wide range of operations — from production to sales and service — with our digital support solutions. We provide advanced add-ons that accelerate the support processes for businesses in the home textile industry.

To help you better understand your customers’ needs, meet their expectations, and make your business more efficient, here are the digital support solutions we offer: Easily record and review the details of customer requests using the Request Log Records feature. Speed up the resolution process by quickly routing customer inquiries to relevant departments with the Request Escalation to Upper Unit feature. Add personalized signatures to request details through the Request Detail Signature Add-on to enhance your brand value. Monitor your support team’s performance and identify areas for improvement with the Penalty System feature, helping you increase service quality. Communicate more effectively with international customers and strengthen global business opportunities using the English Language Support feature.

At Nildesk, our goal is to help your business in the home textile industry boost customer satisfaction and improve operational performance. Feel free to contact us to learn more about our digital support solutions or to create a request.