“Strengthen the services you offer to meet the needs of your beloved pets with digital support solutions; grow your business and contribute to your brand’s development.” The pet industry plays a crucial role in providing products and services that ensure the health and happiness of our furry friends. Success in this sector requires a robust technological infrastructure and effective customer management. At Nildesk, we offer digital support solutions that enhance your customer relationships, accelerate resolution processes, and increase your operational efficiency. We stand by businesses operating in the pet industry with our tailored solutions.

Our digital support solutions designed to help your business operate more efficiently and increase customer satisfaction include:

• Cloudewer Integration: Securely store your data with a cloud-based system.
• SLA Management: Define your service levels and ensure customer requests are handled within committed timeframes.
• Support Request Distribution: Automatically assign requests to your team during busy periods to balance workload.
• Predefined Response Templates: Provide quick replies to frequently asked questions with ready-made templates.
• Request Tracking: Monitor whether requests are handled accurately and on time.
• Request Merging: Combine requests related to the same issue under one heading to simplify processes.
• Agent Scoring and Management: Track and improve your department representatives’ performance.
• Work Shift Tracking: Monitor your support team’s clock-in and clock-out times to manage work schedules.
• Request Log Records: Keep detailed records of all requests for in-depth analysis.